New labour reform, how does it affect the call center? Today we want to talk about the New Labour Reform, published in the BOE
Categoría: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Customer self-service in the call center. Much has changed in recent times. A few years ago it seemed impossible that self-service in customer service
Pain points in your contact center. We have already told you on a previous occasion the importance of the role of professionals in charge
Call center outsourcing, what solutions does it offer to us? Globalization and competitiveness are today, more than ever, present in the business universe. In
Is it possible to recover lost customers with your contact center? On numerous occasions we have talked about the main goals of a contact
How to manage your multigenerational contact center? The world changes at a very fast pace. The entry of new technologies as a communication engine
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
How have call center companies grown? The sector is trendy. This was confirmed by the latest study by sectors of the DBK Sectorial Observatory,
Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young