A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning
Tag: Actualidad de los Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but