We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
Etiqueta: Actualidad de los Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
We all know the importance of «big data» and how large amounts of data and its subsequent analysis help us obtain relevant information about
Working from home is not easy. As in many jobs, with the current situation of COVID19, Contact Centers have also had to transfer their
Motivation is important in every team. In a Contact Center as well. This will help us grow the team. We must be aware that
The classic model of office hours has evaporated from practically all companies and every day more of us realize that being present in the
The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using