{"id":17801,"date":"2023-03-30T17:29:36","date_gmt":"2023-03-30T15:29:36","guid":{"rendered":"https:\/\/icr-evolution.com\/?page_id=17801"},"modified":"2024-01-23T11:58:03","modified_gmt":"2024-01-23T10:58:03","slug":"white-papers","status":"publish","type":"page","link":"https:\/\/www.icr-evolution.com\/en\/white-papers\/","title":{"rendered":"White papers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"17801\" class=\"elementor elementor-17801 elementor-17800\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37fa794 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37fa794\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element 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papers<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-92e25db\" data-id=\"92e25db\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d05659a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d05659a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63e7295\" data-id=\"63e7295\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-75f7f4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"75f7f4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7e1e572\" data-id=\"7e1e572\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a43fe1 elementor-nav-menu__align-start elementor-nav-menu--dropdown-none menu-resource elementor-widget elementor-widget-nav-menu\" data-id=\"0a43fe1\" data-element_type=\"widget\" data-e-type=\"widget\" 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href=\"https:\/\/www.icr-evolution.com\/en\/resource\/\" class=\"elementor-item\">All<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9508\"><a href=\"https:\/\/www.icr-evolution.com\/en\/download-ebooks\/\" class=\"elementor-item\">eBooks<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-17877\"><a href=\"https:\/\/www.icr-evolution.com\/en\/white-papers\/\" class=\"elementor-item\">White Papers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9734\"><a href=\"https:\/\/www.icr-evolution.com\/en\/media\/\" class=\"elementor-item\">Evolution Talks<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-9491\"><a href=\"https:\/\/www.icr-evolution.com\/en\/case-studies\/\" class=\"elementor-item\">Case Studies<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-16853\"><a 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class=\"elementor-widget-container\">\n\t\t\t\t\t      <div class=\"ecs-posts elementor-posts-container elementor-posts   elementor-grid elementor-posts--skin-custom\" data-settings=\"{&quot;current_page&quot;:1,&quot;max_num_pages&quot;:1,&quot;load_method&quot;:&quot;numbers&quot;,&quot;widget_id&quot;:&quot;6b3b9b1&quot;,&quot;post_id&quot;:17801,&quot;theme_id&quot;:17801,&quot;change_url&quot;:false,&quot;reinit_js&quot;:false}\">\n      \t\t<article id=\"post-23257\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23257 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"17865\" class=\"elementor elementor-17865 elementor-17804 elementor-17804 post-23257 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eada449 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eada449\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb6e362 altura-box-resource\" data-id=\"eb6e362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82f1262 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"82f1262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/resource\/the-role-of-the-contact-center-agent-in-the-age-of-cognitive-ai-white-paper\/\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"375\" height=\"302\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/12\/agentes-ia-para-recursos.png\" class=\"attachment-large size-large wp-image-23262\" alt=\"agentes ia contact center\" srcset=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/12\/agentes-ia-para-recursos.png 375w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/12\/agentes-ia-para-recursos-300x242.png 300w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50692d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50692d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f340cc\" data-id=\"1f340cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21ab954 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"21ab954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/resource\/the-role-of-the-contact-center-agent-in-the-age-of-cognitive-ai-white-paper\/\" target=\"_blank\">The role of the contact center agent in the age of cognitive AI | White paper<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeb23bc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"aeb23bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.icr-evolution.com\/en\/resource\/the-role-of-the-contact-center-agent-in-the-age-of-cognitive-ai-white-paper\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-22452\" class=\"elementor-post elementor-grid-item ecs-post-loop post-22452 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"17865\" class=\"elementor elementor-17865 elementor-17804 elementor-17804 post-22452 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eada449 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eada449\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb6e362 altura-box-resource\" data-id=\"eb6e362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82f1262 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"82f1262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/resource\/10-customer-relations-strategies-in-the-contact-center-white-paper\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"375\" height=\"302\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/03\/375_302-Recursos.png\" class=\"attachment-large size-large wp-image-22455\" alt=\"estrategias relaci\u00f3n cliente\" srcset=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/03\/375_302-Recursos.png 375w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2024\/03\/375_302-Recursos-300x242.png 300w\" sizes=\"(max-width: 375px) 100vw, 375px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-50692d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50692d1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1f340cc\" data-id=\"1f340cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21ab954 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"21ab954\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/resource\/10-customer-relations-strategies-in-the-contact-center-white-paper\/\" target=\"_blank\">10 customer relations strategies in the contact center | White paper<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeb23bc elementor-align-center elementor-widget elementor-widget-button\" data-id=\"aeb23bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.icr-evolution.com\/en\/resource\/10-customer-relations-strategies-in-the-contact-center-white-paper\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Download<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-17812\" class=\"elementor-post elementor-grid-item ecs-post-loop post-17812 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"17865\" class=\"elementor elementor-17865 elementor-17804 elementor-17804 post-17812 resource type-resource status-publish has-post-thumbnail hentry resource_category-white-papers\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eada449 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eada449\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-eb6e362 altura-box-resource\" data-id=\"eb6e362\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82f1262 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"82f1262\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/resource\/white-paper-instant-messaging\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"375\" height=\"302\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2023\/03\/Frame-41-1.png\" class=\"attachment-large size-large wp-image-18738\" alt=\"white paper mensajer\u00eda instant\u00e1nea\" srcset=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2023\/03\/Frame-41-1.png 375w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2023\/03\/Frame-41-1-300x242.png 300w\" sizes=\"(max-width: 375px) 100vw, 375px\" 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data-id=\"c6c9df4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86a968b elementor-widget elementor-widget-heading\" data-id=\"86a968b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do you want to improve communications with your customers?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b7fbe9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b7fbe9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5577d9b\" data-id=\"5577d9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ed85e8 elementor-widget elementor-widget-text-editor\" data-id=\"1ed85e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d0f80a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d0f80a\" data-element_type=\"section\"><div class=\"elementor-container elementor-column-gap-default\"><div class=\"elementor-row\"><div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-874d7d6\" data-id=\"874d7d6\" data-element_type=\"column\"><div class=\"elementor-column-wrap elementor-element-populated\"><div class=\"elementor-widget-wrap\"><div class=\"elementor-element elementor-element-00f725f elementor-widget elementor-widget-text-editor\" data-id=\"00f725f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-text-editor elementor-clearfix\"><p style=\"text-align: center;\">Discover how you can\u00a0<strong>achieve it<\/strong>\u00a0with\u00a0<strong>EVOLUTION<\/strong>, our\u00a0<strong>contact center software<\/strong><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-27a54ed 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Discover how you can\u00a0achieve it\u00a0with\u00a0EVOLUTION, our\u00a0contact center software Talk to us I want to know more<\/p>\n","protected":false},"author":100015,"featured_media":0,"parent":0,"menu_order":46,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-17801","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>White papers | ICR Evolution - Omnichannel Contact Center Software<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/white-papers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"White papers | ICR Evolution - Omnichannel Contact Center Software\" \/>\n<meta property=\"og:description\" content=\"Resources White papers Do you want to improve communications with your customers? 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