{"id":23193,"date":"2024-12-09T16:10:51","date_gmt":"2024-12-09T15:10:51","guid":{"rendered":"https:\/\/icr-evolution.com\/?page_id=23193"},"modified":"2026-03-05T09:49:17","modified_gmt":"2026-03-05T08:49:17","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.icr-evolution.com\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"<p><strong>Table of contents<\/strong><\/p>\n<p><a href=\"#website-controller\"><strong>1. WEBSITE CONTROLLER<\/strong><\/a><\/p>\n<p><a href=\"#purpose\"><strong>2. PURPOSE<\/strong><\/a><\/p>\n<p><a href=\"#personal-data\"><strong>3. PERSONAL DATA PROCESSED BY MERE ACCESS TO THE WEBSITE<\/strong><\/a><br \/>\n<a href=\"#what-data\"> 3.1. What data is processed<\/a><br \/>\n<a href=\"#how-data\">3.2. How this data is used<\/a><br \/>\n<a href=\"#data-recipients\">3.3. Data recipients<\/a><br \/>\n<a href=\"#lawful-processing\">3.4. Lawful processing<\/a><br \/>\n<a href=\"#data-processing\">3.5. Data processing duration<\/a><\/p>\n<p><a href=\"#user-rights\"><strong>4. USER RIGHTS AND HOW TO EXERCISE THEM<\/strong><\/a><\/p>\n<p><a href=\"#other-personal-data\"><strong data-start=\"408\" data-end=\"453\">5. OTHER PERSONAL DATA PROCESSING ACTIVITIES<\/strong><\/a><br data-start=\"453\" data-end=\"456\" \/><a href=\"#cookies\">5.1. Cookies and similar technologies<\/a><br data-start=\"496\" data-end=\"499\" \/><a href=\"#contact-form\">5.2. Contact form<\/a><br data-start=\"519\" data-end=\"522\" \/><a href=\"#work-form\">5.3. &#8220;Work with us&#8221; form<\/a><br data-start=\"549\" data-end=\"552\" \/><a href=\"#product-demo\">5.4. Product demo request<\/a><br data-start=\"580\" data-end=\"583\" \/><a href=\"#watch-webinar\">5.5. &#8220;Watch webinar&#8221; form<\/a><br data-start=\"611\" data-end=\"614\" \/><a href=\"#ebook-whitepaper-form\">5.6. &#8220;Ebooks&#8221; and &#8220;White Papers&#8221; form<\/a><\/p>\n<p><a href=\"#further-information\"><strong data-start=\"660\" data-end=\"683\">6. FURTHER INFORMATION<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"website-controller\"><strong>1. WEBSITE CONTROLLER<\/strong><\/h3>\n<p>This website is operated by <strong>TRUEITSYSTEMS S.L<\/strong>, with <strong>NIF B87306841<\/strong>, a company registered at <strong data-start=\"849\" data-end=\"889\">Calle Miguel Yuste 17, 28037, Madrid<\/strong> (hereinafter, &#8220;the Company&#8221;).<\/p>\n<p data-start=\"923\" data-end=\"1047\">The Company has formally appointed a <strong data-start=\"960\" data-end=\"993\">Data Protection Officer (DPO)<\/strong>, who can be contacted at <strong data-start=\"1019\" data-end=\"1044\"><a href=\"mailto:dpo@trueitsystems.com\" rel=\"noopener\" data-start=\"1021\" data-end=\"1042\">dpo@trueitsystems.com<\/a><\/strong>.<\/p>\n<h3 data-start=\"1054\" data-end=\"1074\"><\/h3>\n<h3 id=\"purpose\"><strong>2. PURPOSE<\/strong><\/h3>\n<p data-start=\"1076\" data-end=\"1216\">The Company respects the privacy rights of its Users and recognises the importance of protecting the personal data it collects about them.<\/p>\n<p data-start=\"1218\" data-end=\"1342\">The purpose of this document is to inform website Users about the processing of personal data carried out on this website.<\/p>\n<h3 data-start=\"1349\" data-end=\"1415\"><\/h3>\n<h3 id=\"personal-data\"><strong>3. PERSONAL DATA PROCESSED BY MERE ACCESS TO THE WEBSITE<\/strong><\/h3>\n<h4 id=\"what-data\"><strong>3.1. What data is processed<\/strong><\/h4>\n<p data-start=\"1457\" data-end=\"1657\">By simply accessing the website, the Company collects the <strong data-start=\"1515\" data-end=\"1529\">IP address<\/strong> and other connection-related data. The IP address is a code that identifies the User\u2019s internet connection at a given moment.<\/p>\n<p data-start=\"1659\" data-end=\"1786\">Only the User\u2019s internet service provider can identify the subscriber assigned to a specific IP address at a particular time.<\/p>\n<p data-start=\"1788\" data-end=\"1922\">Due to the nature of the web server, the User\u2019s <strong data-start=\"1836\" data-end=\"1876\">IP address is automatically recorded<\/strong> along with the <strong data-start=\"1892\" data-end=\"1919\">date and time of access<\/strong>.<\/p>\n<h4 id=\"how-data\"><strong>3.2. How this data is used<\/strong><\/h4>\n<p data-start=\"1963\" data-end=\"2098\">This data is used <strong data-start=\"1981\" data-end=\"1996\">exclusively<\/strong> to manage the normal operation of the website and perform statistical analyses regarding its usage.<\/p>\n<h4 id=\"data-recipients\"><strong>3.3. Data recipients<\/strong><\/h4>\n<p data-start=\"2133\" data-end=\"2305\">The Company <strong data-start=\"2145\" data-end=\"2163\">does not share<\/strong> this information with third parties, unless legally required to do so (e.g., an official request in the context of a police investigation).<\/p>\n<h4 id=\"lawful-processing\"><strong>3.4. Lawful processing<\/strong><\/h4>\n<p data-start=\"2342\" data-end=\"2461\">The legal basis for processing the IP address is the <strong data-start=\"2395\" data-end=\"2422\">technological necessity<\/strong> of enabling the website&#8217;s operation.<\/p>\n<h4 id=\"data-processing\"><strong>3.5. Data processing duration<\/strong><\/h4>\n<p data-start=\"2505\" data-end=\"2553\">IP addresses will be stored for <strong data-start=\"2537\" data-end=\"2550\">one month<\/strong>.<\/p>\n<h3 data-start=\"2560\" data-end=\"2609\"><\/h3>\n<h3 id=\"user-rights\"><strong>4. USER RIGHTS AND HOW TO EXERCISE THEM<\/strong><\/h3>\n<p data-start=\"2611\" data-end=\"2680\">Under data protection regulations, Users have the following rights:<\/p>\n<ul data-start=\"2682\" data-end=\"3425\">\n<li data-start=\"2682\" data-end=\"2832\"><strong data-start=\"2684\" data-end=\"2695\">Access:<\/strong> Users can know what information is held about them, where it was obtained, who it has been shared with, and how it has been processed.<\/li>\n<li data-start=\"2833\" data-end=\"2905\"><strong data-start=\"2835\" data-end=\"2853\">Rectification:<\/strong> Users can correct any incorrect or outdated data.<\/li>\n<li data-start=\"2906\" data-end=\"2978\"><strong data-start=\"2908\" data-end=\"2920\">Erasure:<\/strong> Users can request that their data stop being processed.<\/li>\n<li data-start=\"2979\" data-end=\"3073\"><strong data-start=\"2981\" data-end=\"2995\">Objection:<\/strong> Users can request that their data no longer be used for a specific purpose.<\/li>\n<li data-start=\"3074\" data-end=\"3186\"><strong data-start=\"3076\" data-end=\"3092\">Restriction:<\/strong> Users can limit the processing of their data while allowing it to be stored for future use.<\/li>\n<li data-start=\"3187\" data-end=\"3339\"><strong data-start=\"3189\" data-end=\"3205\">Portability:<\/strong> Users can obtain a copy of their data in an electronic format and, in some cases, request its transfer to another service provider.<\/li>\n<li data-start=\"3340\" data-end=\"3425\"><strong data-start=\"3342\" data-end=\"3368\">Withdrawal of consent:<\/strong> Users can revoke the consent they previously provided.<\/li>\n<\/ul>\n<p data-start=\"3427\" data-end=\"3544\">These rights require the ability to identify the User and link their identity to the data processed by the Company.<\/p>\n<p data-start=\"3546\" data-end=\"3816\">However, for data collected through mere website access, the Company <strong data-start=\"3615\" data-end=\"3645\">cannot establish this link<\/strong>, unless the User provides documentation proving their identity (e.g., a certificate from their internet provider indicating the assigned IP address at a specific time).<\/p>\n<p data-start=\"3818\" data-end=\"3976\">Users can exercise these rights or withdraw their consent by sending an email to <strong data-start=\"3899\" data-end=\"3924\"><a href=\"mailto:dpo@trueitsystems.com\" rel=\"noopener\" data-start=\"3901\" data-end=\"3922\">dpo@trueitsystems.com<\/a><\/strong> or by postal mail to the address mentioned above.<\/p>\n<p data-start=\"3978\" data-end=\"4144\">If Users require more information or believe their data protection rights have been violated, they may contact the <strong data-start=\"4093\" data-end=\"4127\">Spanish Data Protection Agency<\/strong> (<a href=\"http:\/\/www.aepd.es\" target=\"_new\" rel=\"noopener\" data-start=\"4129\" data-end=\"4140\">www.aepd.es<\/a>).<\/p>\n<h3 data-start=\"4151\" data-end=\"4205\"><\/h3>\n<h3 id=\"other-personal-data\"><strong>5. OTHER PERSONAL DATA PROCESSING ACTIVITIES<\/strong><\/h3>\n<h4 id=\"cookies\"><strong>5.1. Cookies and similar technologies<\/strong><\/h4>\n<p data-start=\"4257\" data-end=\"4453\">The Company uses <strong data-start=\"4274\" data-end=\"4285\">cookies<\/strong> and similar technologies for storing and retrieving data on User devices. Cookies are files downloaded onto the User\u2019s browser that can later be read by the Company.<\/p>\n<p data-start=\"4455\" data-end=\"4708\">These cookies allow the Company to recognise Users who have previously accessed the website and conduct analyses to improve the service. However, they <strong data-start=\"4606\" data-end=\"4643\">do not reveal the User\u2019s identity<\/strong> unless additional information is provided through other means.<\/p>\n<p data-start=\"4710\" data-end=\"4768\">For more details, please refer to the <a href=\"https:\/\/icr-evolution.com\/en\/cookies-policy-2\/\" target=\"_blank\" rel=\"noopener\"><strong data-start=\"4748\" data-end=\"4765\">Cookie Policy<\/strong><\/a>.<\/p>\n<h4 id=\"contact-form\"><strong>5.2. Contact form<\/strong><\/h4>\n<p data-start=\"4800\" data-end=\"4902\">Personal data collected through the <strong data-start=\"4836\" data-end=\"4852\">contact form<\/strong> will be processed to handle the User\u2019s request.<\/p>\n<ul data-start=\"4904\" data-end=\"5136\">\n<li data-start=\"4904\" data-end=\"4968\"><strong data-start=\"4906\" data-end=\"4922\">Legal basis:<\/strong> User\u2019s consent upon submitting the request.<\/li>\n<li data-start=\"4969\" data-end=\"5136\"><strong data-start=\"4971\" data-end=\"4992\">Retention period:<\/strong> Data will be processed for the duration necessary to resolve the request, then retained for <strong data-start=\"5085\" data-end=\"5100\">three years<\/strong> to address any legal obligations.<\/li>\n<\/ul>\n<p data-start=\"5138\" data-end=\"5205\">Users can withdraw consent and exercise their rights at any time.<\/p>\n<h4 id=\"work-form\"><strong>5.3. Job applications<\/strong><\/h4>\n<p data-start=\"5241\" data-end=\"5362\">The Company will process <strong data-start=\"5266\" data-end=\"5277\">CV data<\/strong> and any information generated during interviews to manage the recruitment process.<\/p>\n<ul data-start=\"5364\" data-end=\"5591\">\n<li data-start=\"5364\" data-end=\"5425\"><strong data-start=\"5366\" data-end=\"5382\">Legal basis:<\/strong> User\u2019s consent upon submitting their CV.<\/li>\n<li data-start=\"5426\" data-end=\"5591\"><strong data-start=\"5428\" data-end=\"5449\">Retention period:<\/strong> If the candidate is not selected, data will be kept for <strong data-start=\"5506\" data-end=\"5518\">one year<\/strong> for future opportunities. Candidates can request deletion at any time.<\/li>\n<\/ul>\n<h4 id=\"product-demo\"><strong>5.4. Product demo request<\/strong><\/h4>\n<ul data-start=\"5631\" data-end=\"5830\">\n<li data-start=\"5631\" data-end=\"5695\"><strong data-start=\"5633\" data-end=\"5649\">Legal basis:<\/strong> User\u2019s consent upon submitting the request.<\/li>\n<li data-start=\"5696\" data-end=\"5830\"><strong data-start=\"5698\" data-end=\"5719\">Retention period:<\/strong> Data will be processed for as long as necessary to handle the request and then retained for <strong data-start=\"5812\" data-end=\"5827\">three years<\/strong>.<\/li>\n<\/ul>\n<h4 id=\"watch-webinar\"><strong>5.5. &#8220;Watch webinar&#8221; form<\/strong><\/h4>\n<ul data-start=\"5870\" data-end=\"6069\">\n<li data-start=\"5870\" data-end=\"5934\"><strong data-start=\"5872\" data-end=\"5888\">Legal basis:<\/strong> User\u2019s consent upon submitting the request.<\/li>\n<li data-start=\"5935\" data-end=\"6069\"><strong data-start=\"5937\" data-end=\"5958\">Retention period:<\/strong> Data will be processed for as long as necessary to handle the request and then retained for <strong data-start=\"6051\" data-end=\"6066\">three years<\/strong>.<\/li>\n<\/ul>\n<h4 id=\"ebook-whitepaper-form\"><strong>5.6. &#8220;Ebooks&#8221; and &#8220;White Papers&#8221; forms<\/strong><\/h4>\n<ul data-start=\"6122\" data-end=\"6321\">\n<li data-start=\"6122\" data-end=\"6186\"><strong data-start=\"6124\" data-end=\"6140\">Legal basis:<\/strong> User\u2019s consent upon submitting the request.<\/li>\n<li data-start=\"6187\" data-end=\"6321\"><strong data-start=\"6189\" data-end=\"6210\">Retention period:<\/strong> Data will be processed for as long as necessary to handle the request and then retained for <strong data-start=\"6303\" data-end=\"6318\">three years<\/strong>.<\/li>\n<\/ul>\n<h3 data-start=\"6328\" data-end=\"6360\"><\/h3>\n<h3 id=\"further-information\"><strong>6. FURTHER INFORMATION<\/strong><\/h3>\n<p data-start=\"6362\" data-end=\"6478\">If the User has any questions regarding this Privacy Policy, they can send an email to: <strong data-start=\"6450\" data-end=\"6475\"><a href=\"mailto:dpo@trueitsystems.com\" rel=\"noopener\" data-start=\"6452\" data-end=\"6473\">dpo@trueitsystems.com<\/a><\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Table of contents 1. WEBSITE CONTROLLER 2. PURPOSE 3. PERSONAL DATA PROCESSED BY MERE ACCESS TO THE WEBSITE 3.1. What data is processed 3.2. How this data is used 3.3. Data recipients 3.4. Lawful processing 3.5. Data processing duration 4. USER RIGHTS AND HOW TO EXERCISE THEM 5. OTHER PERSONAL DATA PROCESSING ACTIVITIES5.1. Cookies and [&hellip;]<\/p>\n","protected":false},"author":100015,"featured_media":0,"parent":0,"menu_order":99,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-23193","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy policy - ICR Evolution - Software para Call Center Omnicanal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy policy - ICR Evolution - Software para Call Center Omnicanal\" \/>\n<meta property=\"og:description\" content=\"Table of contents 1. 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