{"id":2328,"date":"2020-11-17T09:47:26","date_gmt":"2020-11-17T08:47:26","guid":{"rendered":"https:\/\/icr-evolution.com\/?page_id=2328"},"modified":"2023-11-29T15:12:04","modified_gmt":"2023-11-29T14:12:04","slug":"blog","status":"publish","type":"page","link":"https:\/\/www.icr-evolution.com\/en\/blog\/","title":{"rendered":"Blog"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2328\" class=\"elementor elementor-2328\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37fa794 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37fa794\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e551f68\" data-id=\"e551f68\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64f7a60 elementor-widget elementor-widget-heading\" data-id=\"64f7a60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Blog &amp; News\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-328e694 elementor-widget elementor-widget-text-editor\" data-id=\"328e694\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The latest ICR Evolution news and thoughts about the contact center world now at your 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post-23643 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news category-innovation tag-business-continuity tag-contact-center-en tag-contact-rates tag-icr-evolution-en tag-operational-efficiency tag-outbound-contactability tag-outbound-continuity tag-predictive-dialing tag-sales-strategy tag-smart-dialer\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div 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\/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 26, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/outbound-contactability-protection-strategies\/\">Outbound Contactability: Protection and Continuity Strategies<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tOutbound Continuity: How to Protect Your Contact Capacity In today&#8217;s landscape, operations face critical challenges: stricter regulatory frameworks, numbering blocks, and a progressive decline\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23636\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23636 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-2 category-news-in-technology tag-agent-productivity tag-applied-ai tag-contact-center-en tag-enterprise-security tag-icr-evolution-en tag-intelligent-automation tag-knowledge-library tag-next-gen-cx tag-operational-efficiency tag-quality-ia tag-rd\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23636 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-2 category-news-in-technology tag-agent-productivity tag-applied-ai tag-contact-center-en tag-enterprise-security tag-icr-evolution-en tag-intelligent-automation tag-knowledge-library tag-next-gen-cx tag-operational-efficiency tag-quality-ia tag-rd\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/next-gen-cx-ai-contact-center\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/aqui-empieza-la-next-gen-cx-icr-evolution-rl2mrc2h1y4c2a2df06z9zg2ecwlsnvo5mn3zhlizk.png\" title=\"aqui-empieza-la-next-gen-cx-icr-evolution\" alt=\"Gr\u00e1fico corporativo de ICR Evolution con el claim &#039;Aqu\u00ed empieza la Next-Gen CX&#039; sobre fondo azul, simbolizando el futuro del Contact Center.\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 26, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/next-gen-cx-ai-contact-center\/\">Next-Gen CX: AI and Efficiency for your Contact Center<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tNext-Gen CX Starts Here: Innovation with Real AI ICR Evolution introduces the latest updates to its Contact Center software, a decisive step within the\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23629\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23629 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-2 category-innovation tag-ai-for-insurance tag-call-time-reduction tag-claim-management tag-contact-center-automation tag-csat tag-evolution-ai-voice-agents tag-fcr tag-icr-evolution-en tag-insurance-sector tag-insurer-solutions tag-intelligent-voice-assistant tag-operational-efficiency tag-professional-services\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23629 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-2 category-innovation tag-ai-for-insurance tag-call-time-reduction tag-claim-management tag-contact-center-automation tag-csat tag-evolution-ai-voice-agents tag-fcr tag-icr-evolution-en tag-insurance-sector tag-insurer-solutions tag-intelligent-voice-assistant tag-operational-efficiency tag-professional-services\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/evolution-ai-voice-agents-insurance-sector\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/Evolution-AI-Voice-Agents-Tecnologia-de-Voz-Corporativa-rl1c8nw2r3md4smbbmapf2yhhp5cy0js8rv852neqo.png\" title=\"Evolution AI Voice Agents &#8211; Tecnolog\u00eda de Voz Corporativa\" alt=\"Representaci\u00f3n visual de la tecnolog\u00eda de voz de Evolution\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 25, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/evolution-ai-voice-agents-insurance-sector\/\">Evolution AI Voice Agents: Smart Automation for the Insurance Sector<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWithin the Evolution AI layer, Evolution AI Voice Agents represent a new generation of intelligent assistants capable of autonomously managing initial telephone interactions in\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23620\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23620 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news tag-call2you tag-contact-center-en tag-customer-experience-en tag-evo-comms tag-fcr tag-icr-evolution-en tag-smart-dialer\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23620 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news tag-call2you tag-contact-center-en tag-customer-experience-en tag-evo-comms tag-fcr tag-icr-evolution-en tag-smart-dialer\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/evo-comms-icr-evolution-powering-your-contact-center\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/Evo-Comms-ICR-Evolution-rl15t595f4oviewu81lrs06a649q1ufuqv8tsjx9b4.png\" title=\"Evo Comms ICR Evolution\" alt=\"Profesional del Contact Center utilizando Evo Comms ICR Evolution para gestionar comunicaciones de voz.\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>March 25, 2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/evo-comms-icr-evolution-powering-your-contact-center\/\">Evo Comms ICR Evolution: Powering Your Contact Center<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tBehind every customer interaction lies an essential technological layer that guarantees connectivity, performance, and operational continuity. With &lt;strong&gt;Evo Comms ICR Evolution&lt;\/strong&gt;\u2014the communication and carrier\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23473\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23473 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news tag-certified-software-provider tag-contact-center-security tag-customer-data-protection tag-cybersecurity-for-contact-centers tag-data-protection tag-gdpr-compliance tag-icr-evolution-en tag-information-security tag-information-security-management-system tag-international-security-standards tag-iso-27001-certification tag-iso-standards tag-it-security tag-risk-management tag-secure-contact-center-solutions tag-technology-compliance\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23473 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news tag-certified-software-provider tag-contact-center-security tag-customer-data-protection tag-cybersecurity-for-contact-centers tag-data-protection tag-gdpr-compliance tag-icr-evolution-en tag-information-security tag-information-security-management-system tag-international-security-standards tag-iso-27001-certification tag-iso-standards tag-it-security tag-risk-management tag-secure-contact-center-solutions tag-technology-compliance\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/iso-27001-certification-icr-evolution\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/icr-evolution-iso-27001-r5p26qomt8gkwb4kijqyulae534lsa3avs0rag4iu8.png\" title=\"icr-evolution-iso-27001\" alt=\"ICR Evolution obtiene la certificaci\u00f3n iso 27001\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>May 12, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/iso-27001-certification-icr-evolution\/\">ICR Evolution Achieves ISO 27001 Certification: Maximum Security for Your Contact Center<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAt ICR Evolution, information security is not just a commitment \u2014 it&#8217;s a priority. Today, we take a significant step toward technological excellence with\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23447\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23447 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-en tag-corporate-culture-en tag-technological-innovation-en\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23447 post type-post status-publish format-standard has-post-thumbnail hentry category-icr-evolution-news-en tag-corporate-culture-en tag-technological-innovation-en\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/icr-evolution-joins-the-take-off-academy-2025-by-tss-spain\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/icr-evolution-take-off-academy-2025-r50q3yigrm8teqyuuqi9qak2r9rtcdb7daqjamzqsg.jpg\" title=\"icr-evolution-take-off-academy-2025.jpg\" alt=\"ICR Evolution Take Off Academy 2025 en TSS Spain\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>April 30, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/icr-evolution-joins-the-take-off-academy-2025-by-tss-spain\/\">ICR Evolution joins the Take Off Academy 2025 by TSS Spain<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tICR Evolution joins the Take Off Academy 2025 by TSS Spain On April 24th, 2025, the ICR Evolution team took part in the Take\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23432\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23432 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center-trends-en tag-ai-and-customer-service-en tag-artificial-intelligence-in-contact-centers-en tag-contact-center-automation-en tag-contact-center-evolution-en tag-contact-center-trends-en tag-customer-service-personalization-en tag-digital-customer-service-en tag-omnichannel-customer-service-en\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23432 post type-post status-publish format-standard has-post-thumbnail hentry category-contact-center-trends-en tag-ai-and-customer-service-en tag-artificial-intelligence-in-contact-centers-en tag-contact-center-automation-en tag-contact-center-evolution-en tag-contact-center-trends-en tag-customer-service-personalization-en tag-digital-customer-service-en tag-omnichannel-customer-service-en\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/current-contact-center-trends\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/tendencias-contact-center-imagen-r404f608jaupj9jzef6zvavzghojfhjaez7d9vzw4g.png\" title=\"tendencias-contact-center-imagen.png\" alt=\"Agente de contact center atendiendo llamada, representando las tendencias actuales en atenci\u00f3n al cliente con tecnolog\u00eda.\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>April 7, 2025<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/current-contact-center-trends\/\">7 Current Trends to Transform Your Contact Center<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tAs we dive into Q2 of 2025, one thing is clear: contact centers that fail to embrace digital transformation risk becoming obsolete. Customer expectations\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23314\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23314 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-en-en\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23314 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-en-en\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/telemarketing-in-2025-the-6-main-challenges\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/AdobeStock_298075252-scaled-e1732808106490-qxq90qqyv0yykwtth33adszmasoi081lpwhjiqbbds.jpeg\" title=\"Happy smiling operator asian woman customer service agent with headsets working on computer in a call center, talking with customer for assisting to resolve the problem with her service mind\" alt=\"telemarketing en 2025\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>November 28, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/telemarketing-in-2025-the-6-main-challenges\/\">Telemarketing in 2025: the 6 main challenges<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tTelemarketing has been a fundamental pillar for commercial strategies for decades, but we cannot deny that times have changed. With the advent of new\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article id=\"post-23339\" class=\"elementor-post elementor-grid-item ecs-post-loop post-23339 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-en-en\">\n\t\t\t\t<div data-elementor-type=\"loop\" data-elementor-id=\"2391\" class=\"elementor elementor-2391 post-23339 post type-post status-publish format-standard has-post-thumbnail hentry category-customer-service-en-en\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26e8b12 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26e8b12\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-988ad6d altura-box-blog\" data-id=\"988ad6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c7ee68 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"6c7ee68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/managing-emotions-in-the-contact-center-agents-and-customers\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/elementor\/thumbs\/AdobeStock_265022276-scaled-e1730909631104-qwo1n1ylt2gpn081n0rz6wu2ylckff4sjwbjnyr528.jpeg\" title=\"Worried or tired business man with headset working on computer in office.\" alt=\"emociones en el contact center\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6614335 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6614335\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c2ce05\" data-id=\"1c2ce05\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5abff5 elementor-align-left elementor-widget elementor-widget-post-info\" data-id=\"d5abff5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-b26d424\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>November 6, 2024<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-372405f elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"372405f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.icr-evolution.com\/en\/blog\/managing-emotions-in-the-contact-center-agents-and-customers\/\">Managing emotions in the contact center: agents and customers<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a09e0 elementor-widget elementor-widget-text-editor\" data-id=\"e7a09e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIn a contact center, managing emotions is as important as technical knowledge and communication skills. In the era of CX, the emotional impact of\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<nav class=\"elementor-pagination\" role=\"navigation\" aria-label=\"Pagination\">\n\t\t\t<span aria-current=\"page\" class=\"page-numbers current\"><span class=\"elementor-screen-only\">Page<\/span>1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/www.icr-evolution.com\/en\/wp-json\/wp\/v2\/pages\/2328\/page\/2\/\"><span class=\"elementor-screen-only\">Page<\/span>2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/www.icr-evolution.com\/en\/wp-json\/wp\/v2\/pages\/2328\/page\/3\/\"><span class=\"elementor-screen-only\">Page<\/span>3<\/a>\n<span class=\"page-numbers dots\">&hellip;<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/www.icr-evolution.com\/en\/wp-json\/wp\/v2\/pages\/2328\/page\/26\/\"><span class=\"elementor-screen-only\">Page<\/span>26<\/a>\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Blog &amp; News The latest ICR Evolution news and thoughts about the contact center world now at your fingertips. All categoriesContact Center TeamCustomer ServiceICR EvolutionInnovationNews<\/p>\n","protected":false},"author":100015,"featured_media":0,"parent":0,"menu_order":45,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-2328","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Blog - ICR Evolution - Software para Call Center Omnicanal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/blog\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Blog - ICR Evolution - Software para Call Center Omnicanal\" \/>\n<meta property=\"og:description\" content=\"Blog &amp; News The latest ICR Evolution news and thoughts about the contact center world now at your fingertips. 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