{"id":12485,"date":"2021-07-14T14:00:50","date_gmt":"2021-07-14T12:00:50","guid":{"rendered":"https:\/\/icr-evolution.com\/blog\/como-elegir-el-mejor-software-para-mi-contact-center\/"},"modified":"2021-12-01T12:29:38","modified_gmt":"2021-12-01T11:29:38","slug":"how-to-choose-the-best-software-for-my-contact-center","status":"publish","type":"post","link":"https:\/\/www.icr-evolution.com\/en\/blog\/how-to-choose-the-best-software-for-my-contact-center\/","title":{"rendered":"How to choose the best software for my contact center"},"content":{"rendered":"<p>With dozens of different solutions available on the market, <strong>choosing the right software for your contact center can be a real obstacle course<\/strong>.<\/p>\n<p>In this short article we clarify which are the <strong>functionalities<\/strong> that you have to look for in a <strong>software<\/strong> to make a good decision.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Check which are the essential features of a good software for your Contact Center in 5 steps:<\/strong><\/p>\n<ul>\n<li>Check <strong>which communication channels are supported<\/strong> by the solution. If you are going to offer more options in the future, you need software that allows you to easily integrate new channels, such as social media.<\/li>\n<li>The software you choose has to be able to automatically <strong>distribute calls and route them intelligently<\/strong>, based on business criteria.<\/li>\n<li>It would be a perfect match if the sorftware has an <strong>interactive server with self-service<\/strong> and flexibility of <strong>integration<\/strong> with your CRM system.<\/li>\n<li>It is essential that the solution allows you to <strong>measure quality and performance<\/strong>.<\/li>\n<li>If you are going to do <strong>outbound<\/strong> campaigns, choose software with several types of <strong>dialing<\/strong>, to boost the productivity of your agents.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Our software <a href=\"https:\/\/icr-evolution.com\/en\/\" target=\"_blank\" rel=\"noopener\">EVOLUTION<\/a> includes all of these features and more. <a href=\"https:\/\/icr-evolution.com\/atencion-al-cliente\/\" target=\"_blank\" rel=\"noopener\">Check them out here.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/icr-evolution.com\/en\/resource\/ebook-kpi-engagement%e2%80%8b\/\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-11356 size-large\" src=\"https:\/\/icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-1024x240.png\" alt=\"contact center software\" width=\"800\" height=\"188\" srcset=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-1024x240.png 1024w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-300x70.png 300w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-768x180.png 768w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-1536x360.png 1536w, https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2019\/07\/BANNER-KPI-EN-2048x480.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>And if you need personalized attention to understand if our software covers your needs regarding contact center technology, we will be happy to help you. <a href=\"https:\/\/icr-evolution.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Do not hesitate to contact us<\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p>[click_shortcode link=&#8221;https:\/\/info.icr-evolution.com\/demo\/?utm_source=blog&amp;utm_medium=post&amp;utm_campaign=%20-%20general%20-%20demo<span data-void-detect=\"true\">&#8221; title=&#8221;Resquest a demo&#8221; main=&#8221;Request a demo of our software&#8221;]<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>With dozens of different solutions available on the market, choosing the right software for your contact center can be a real obstacle course. In this short article we clarify which are the functionalities that you have to look for in a software to make a good decision. &nbsp; Check which are the essential features of [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":10684,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[98],"tags":[],"class_list":["post-12485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-in-technology"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to choose the best software for my contact center - ICR Evolution<\/title>\n<meta name=\"description\" content=\"At ICR Evolution, we help you choose the perfect software for your contact center, adapted to your needs and your expectations.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/blog\/how-to-choose-the-best-software-for-my-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to choose the best software for my contact center - ICR Evolution\" \/>\n<meta property=\"og:description\" content=\"At ICR Evolution, we help you choose the perfect software for your contact center, adapted to your needs and your expectations.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.icr-evolution.com\/en\/blog\/how-to-choose-the-best-software-for-my-contact-center\/\" \/>\n<meta property=\"og:site_name\" content=\"ICR Evolution\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-14T12:00:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-12-01T11:29:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.icr-evolution.com\/wp-content\/uploads\/2021\/07\/Header-FAQs-tb.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1354\" \/>\n\t<meta property=\"og:image:height\" content=\"645\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gabi Navarro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/icr-evolution.com\/wp-content\/uploads\/2021\/07\/Header-FAQs-tb.png\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gabi Navarro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/\"},\"author\":{\"name\":\"Gabi Navarro\",\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/#\\\/schema\\\/person\\\/f173e6b707a7d7c9a87cb3f81b62b351\"},\"headline\":\"How to choose the best software for my contact center\",\"datePublished\":\"2021-07-14T12:00:50+00:00\",\"dateModified\":\"2021-12-01T11:29:38+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/\"},\"wordCount\":269,\"publisher\":{\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.icr-evolution.com\\\/wp-content\\\/uploads\\\/2021\\\/07\\\/Header-FAQs-tb.png\",\"articleSection\":[\"Technology\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/\",\"url\":\"https:\\\/\\\/www.icr-evolution.com\\\/en\\\/blog\\\/how-to-choose-the-best-software-for-my-contact-center\\\/\",\"name\":\"How to choose the best software for my contact center - 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