{"id":17317,"date":"2023-02-02T12:34:53","date_gmt":"2023-02-02T11:34:53","guid":{"rendered":"https:\/\/icr-evolution.com\/blog\/mail-dispatching-una-gran-herramienta-para-contact-center\/"},"modified":"2023-03-07T11:09:57","modified_gmt":"2023-03-07T10:09:57","slug":"mail-dispatching-a-great-tool-for-contact-centers","status":"publish","type":"post","link":"https:\/\/www.icr-evolution.com\/en\/blog\/mail-dispatching-a-great-tool-for-contact-centers\/","title":{"rendered":"Mail Dispatching: a great tool for Contact Centers"},"content":{"rendered":"

Email continues to be one of the most reliable, useful and accessible contact channels<\/strong> for exchanging information between customers and the company. Given the constant flow of emails and the need to respond to them as quickly and efficiently as possible for the customer, having mail dispatching technology is now more important than ever.<\/p>\n

What is mail dispatching<\/h2>\n

Mail Dispatching technology is an email management model based on directing or queuing received emails to the best prepared agent to deal with the query<\/strong>. Its operation is based on rule engines<\/strong> with all the fields that an email gives us (from, to, subject, etc.) and is supported by artificial intelligence solutions<\/strong>.<\/p>\n

Integrate Mail Dispatching technology into your omnichannel strategy<\/h2>\n

With our software EVOLUTION you can integrate emails into your omnichannel strategy organically and without frictions. And, best of all, you will be available on all the channels your customers use! Do you want to know more? Find here the features that our omnichannel software<\/a> offers to get the most out of email management:<\/p>\n

1. Suitable agents<\/h3>\n

Receive, route, and assign incoming emails efficiently to the right agents.<\/p>\n

2. Personalization<\/h3>\n

It doesn’t matter in which channel the communication has started, you can always send personalized emails to continue the management in this way. You will see all the interactions, through the different channels, reflected in the history of each client.<\/p>\n

3. Better agent productivity<\/h3>\n

Customer service advisors can use pre-approved templates<\/strong> to deliver a consistent message, free of typos, and offering a unified image of your business. You can also save predefined attachments<\/strong> to speed up each interaction.<\/p>\n

4. Email analysis<\/h3>\n

Analyzes the subject of incoming emails to provide automatic responses<\/strong> and reduce the number of inquiries handled by agents or have them handled by the most appropriate agent.<\/p>\n

5. Immediate responses<\/h3>\n

Empodera a tus agentes con las herramientas necesarias para brindar respuestas r\u00e1pidas y eficientes a los mails, que eviten interminables idas y vueltas para obtener informaci\u00f3n que retrasen la resoluci\u00f3n de la consulta.\u00a0<\/span><\/p>\n\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\"New\n\t\t<\/a>\n\t\t<\/span>\n\t\t