{"id":14171,"date":"2022-08-15T11:46:50","date_gmt":"2022-08-15T09:46:50","guid":{"rendered":"https:\/\/icr-evolution.com\/resource\/evolution-talks-user-experience-julio-alicarte-fiatc-seguros\/"},"modified":"2022-11-15T15:17:10","modified_gmt":"2022-11-15T14:17:10","slug":"evolution-talks-user-experience-julio-alicarte-fiatc-seguros","status":"publish","type":"resource","link":"https:\/\/www.icr-evolution.com\/en\/resource\/evolution-talks-user-experience-julio-alicarte-fiatc-seguros\/","title":{"rendered":"EVOLUTION Talks<br><small> User Experience, Julio Alicarte | FIATC Seguros<\/small>"},"content":{"rendered":"<p>User experience is the perception that customers have when interacting with the business: physically, via telephone or digitally.<\/p>\n<p>According to the psychologist Mih\u00e1ly Cs\u00edkszentmih\u00e1lyi, the flow is the state in which one feels completely absorbed when doing an activity that gives us pleasure and enjoyment.<\/p>\n<p>The digital experience has to be this way: that it generates zero stress for the client, otherwise they will prefer the telephone or face-to-face channel over the digital one.<\/p>\n<p>Discover more about user experience in this Evolution Talk with Julio Alicarte, Director of Direct Channels and Digital Business at FIATC Seguros.<\/p>\n<p><iframe src=\"https:\/\/www.youtube-nocookie.com\/embed\/bsjzwv_iS_4\" width=\"560\" height=\"430\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><span style=\"display: inline -block; width: 0px; overflow: hidden; line-height: 0;\" data-mce-type=\"bookmark\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n","protected":false},"featured_media":18750,"template":"","resource_category":[93],"class_list":["post-14171","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>EVOLUTION Talks User Experience, Julio Alicarte | FIATC Seguros - ICR Evolution<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/resource\/evolution-talks-user-experience-julio-alicarte-fiatc-seguros\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EVOLUTION Talks User Experience, Julio Alicarte | FIATC Seguros - ICR Evolution\" \/>\n<meta property=\"og:description\" content=\"User experience is the perception that customers have when interacting with the business: physically, via telephone or digitally. According to the psychologist Mih\u00e1ly Cs\u00edkszentmih\u00e1lyi, the flow is the state in which one feels completely absorbed when doing an activity that gives us pleasure and enjoyment. 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