{"id":21011,"date":"2023-11-27T13:21:15","date_gmt":"2023-11-27T12:21:15","guid":{"rendered":"https:\/\/icr-evolution.com\/resource\/instagram-for-customer-service-new-channel-on-evolution\/"},"modified":"2023-11-27T14:48:16","modified_gmt":"2023-11-27T13:48:16","slug":"instagram-for-customer-service-new-channel-on-evolution","status":"publish","type":"resource","link":"https:\/\/www.icr-evolution.com\/en\/resource\/instagram-for-customer-service-new-channel-on-evolution\/","title":{"rendered":"Instagram for Customer Service | New channel on EVOLUTION"},"content":{"rendered":"

Welcome Instagram to EVOLUTION, one of the most frequently used social media channels in the world for Customer Service: it currently has more than 2 billion active users.<\/h3>\n

 <\/p>\n

\"\"<\/a><\/p>\n

What do you do when you have doubts about a product or service?<\/strong> You get in touch with Customer Service on Instagram. You send a message to the company, a person responds immediately and clears up your doubts. Ready, it’s time to buy. Sounds easy, right? Unfortunately, there are still few companies that have incorporated it into their contact center. Or at least that they have managed it successfully.<\/p>\n

 <\/p>\n

With Instagram for Customer Service you have the possibility to stand out from your competitors. And your customers will love you!<\/p>\n

With this integration you will be able to:<\/strong>
\n\u25ab Receive and send messages;
\n\u25ab images;
\n\u25ab videos;
\n\u25ab and audios, through Instagram.<\/p>\n

This social network joins the list of channels that can already be managed from our omnichannel platform, EVOLUTION<\/a>: voice<\/a>, email<\/a>, live chat<\/a>, chatbot<\/a>, WhatsApp, Telegram Messenger, X, Facebook<\/a> and now, Instagram.<\/p>\n","protected":false},"featured_media":21006,"template":"","resource_category":[141],"class_list":["post-21011","resource","type-resource","status-publish","has-post-thumbnail","hentry","resource_category-new-releases-en"],"acf":[],"yoast_head":"\nInstagram for Customer Service | New channel on EVOLUTION - ICR Evolution<\/title>\n<meta name=\"description\" content=\"Instagram is one of the most frequently used social media channels in the world for Customer Service: it has more than 2 billion active users.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.icr-evolution.com\/en\/resource\/instagram-for-customer-service-new-channel-on-evolution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Instagram for Customer Service | New channel on EVOLUTION - 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