{"id":21843,"date":"2024-01-23T12:20:19","date_gmt":"2024-01-23T11:20:19","guid":{"rendered":"https:\/\/icr-evolution.com\/?post_type=resource&p=21843"},"modified":"2024-03-20T16:59:53","modified_gmt":"2024-03-20T15:59:53","slug":"skills-bulk-assignment-efficiency-and-agility","status":"publish","type":"resource","link":"https:\/\/www.icr-evolution.com\/en\/resource\/skills-bulk-assignment-efficiency-and-agility\/","title":{"rendered":"Bulk skills assignment | Efficiency & agility"},"content":{"rendered":"

The routing system and the agents’ skills<\/strong> are two factors that have a high impact on the success of a contact center.<\/h3>\n
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Imagine a scenario in which each agent handles the cases for which is best prepared, which means, has the most appropriate skills. Skills-based routing allows exactly that. Understanding and leveraging each agent’s individual strengths can increase first-contact resolution. The result? Cost savings by reducing the need for follow-up by the team.<\/div>\n
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What if you could assign skills to agents in bulk and not one at a time?<\/strong><\/div>\n
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Bulk skill assignment: save time and optimise operations<\/strong><\/h3>\n

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