Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
¿Quieres aumentar tus oportunidades de negocio? Te ofrecemos una alianza de trabajo para que puedas disfrutar de todos los beneficios de contar con nuestro
Do you want to increase your business opportunities? We offer you a working alliance so that you can enjoy all the benefits of having
La capacidad de ofrecer un servicio al cliente excepcional a través de múltiples canales de comunicación ha pasado de ser un “nice to have”
The ability to offer exceptional customer service through multiple communication channels has moved from being a “nice to have” to a necessity, and that
En el mundo empresarial actual, donde la competencia es feroz y las expectativas de los clientes son cada vez más altas, la toma de
In today’s business world, where competition is fierce and customer expectations are ever higher, informed and agile decision making is crucial to the success
¿Qué haces cuando estás en dudas de comprar un producto o contratar un servicio? Buscas en Google, en su web, y, muy posiblemente, en
What do you do when you are in doubt about buying a product or contracting a service? You search on Google, on their website,