One of the key aspects that can hinder the growth of a startup is the lack of resources and strategy in its customer service.
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
El verano ha llegado al contact center. Y con él, una nueva dinámica en nuestras vidas gracias a las esperadas vacaciones estivales. Durante esta
Summer has arrived at the contact center. And with it, a new dynamic in our lives thanks to the long-awaited summer holidays. During this
La revolución tecnológica ha hecho un paso de gigante. Muchas empresas se dieron cuenta de la importancia de llegar a su cliente de una
The technological revolution has taken a giant step forward. Many companies realized the importance of reaching their customers quickly, directly and easily, through digital
En un contact center, el dialer es una herramienta clave que desempeña un papel fundamental en las estrategias de llamadas salientes. Es responsable de
In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
En el mundo empresarial actual, las empresas se enfrentan a cambios constantes con especial foco en lo que a las expectativas de los clientes
In today’s business world, companies face constant changes with a special focus on customer expectations. The (still) recent pandemic has made clear the need