If you are one of those who is already familiar with the concept of omnichannel software, you probably already know that it is the
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
En un mundo empresarial cada vez más complejo, mantener una empresa en pie puede ser tarea difícil, por lo que no es de extrañar
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
Si estás buscando mejorar las ventas de tu contact center, integrar un software con herramientas para creación de scripts o guión de llamadas es
If you are looking to improve the sales of your contact center, integrating software with tools for creating scripts is the solution you need.
Tanto si eres el encargado de un contact center, como si estás pensando en empezar uno propio, y quieres realizar campañas outbound, es muy
Whether you are in charge of a contact center, or if you are thinking of starting your own, and you want to carry out
¿Qué es un sistema IVR y para qué sirve? Un sistema de respuesta de voz interactiva (IVR) es una herramienta que se utiliza en
What is an IVR system and what is it for? An interactive voice response (IVR) system is a tool used in contact centers to