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Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Una asignatura pendiente para la gran mayoría de las empresas en la actualidad es la ciberseguridad. Los ataques a organizaciones han crecido de manera
A pending issue for the vast majority of companies today is cybersecurity. Attacks on organizations have grown exponentially in recent years and most are
Noviembre está a la vuelta de la esquina, y con él, la temporada de grandes descuentos antes de Navidad. Por eso es el momento
November is just around the corner, and with it, the season of big discounts before Christmas. That is why it is time to implement
A medida que la tecnología avanza, nuevos puestos de trabajo y herramientas aparecen para agilizar funciones y mejorar la eficiencia de los contact centers.
As technology moves on, new jobs and tools appear to streamline functions and improve contact center efficiency. That is why Upskilling is becoming more
La mayoría de la gente se imagina los centros de llamadas como grandes espacios llenos de agentes que responden a las llamadas sin parar.
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,