Customer journey in the contact center: the importance of predictive analytics. One of the most important challenges that any contact center company faces has
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Atención al cliente: tendencias de customer experience en el contact center. La evolución a la hora de gestionar la relación del cliente con las
Customer service: customer experience trends in the contact center. The evolution when it comes to managing the customer relationship with companies through contact centers
Contact center: ciberseguridad, ¿cuáles son las principales amenazas? En nuestro último post explicamos cómo nuevas modalidades de trabajo, como el teletrabajo (o trabajo remoto)
Trabajo remoto ICR Evolution: confirmamos nuestra apuesta como empresa remote-friendly. En la actualidad, gran parte de las empresas han instaurado diferentes y nuevas modalidades
ICR Evolution remote work: we confirm our commitment as a remote-friendly company. Currently, a large number of companies have established different and new work
Contact center: upselling and cross selling. Imagina la situación: te encuentras navegando por diferentes tiendas online en busca de productos o servicios que quieres
Contact center: upselling and cross-selling. Imagine this situation: you find yourself browsing different online stores looking for products or services that you want to
Contact center software. Which one should I choose? Although customer service through incoming (and outgoing) calls in call centers continues to be a very