How to comply with the GDPR and the ODPL in a call center? The year 2022 will undoubtedly be a year full of great
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Nueva reforma laboral, ¿cómo afecta al call center? Hoy queremos hablar de la Nueva Reforma Laboral, publicada en el BOE (Boletín Oficial del Estado)
New labour reform, how does it affect the call center? Today we want to talk about the New Labour Reform, published in the BOE
Facebook Messenger en un contact center. Hoy queremos hablarte de la red social que, a día de hoy y según datos de 2021, ocupa
Facebook Messenger in a contact center. Today we want to talk to you about the social network that, today and according to data from
¿Qué es un contact center? Durante las últimas semanas hemos estado destacando la importancia y evolución de los call centers y los contact centers
What is a contact center? During the last weeks we have been highlighting the importance and evolution of call centers and contact centers and
Journey Mapping en call center. El primer pensamiento que nos viene a la mente cuando pensamos en el “camino” que realiza un cliente hasta
Journey Mapping in call center. The first thought that comes to mind when we think of the «path» that a customer takes to complete