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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.

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The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands
Debido a la situación de emergencia y de alarma global provocada por el COVID-19, muchas empresas se encuentran en la búsqueda de alternativas que
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their