What is an inbound call center? Attracting and retaining our customers is, without a doubt, one of the premises and challenges that we want
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
En el ámbito del contact center, donde se manejan grandes volúmenes de información confidencial, la protección de datos es se ha transformado en eje
In the contact center environment, where large volumes of confidential information are handled, data protection has become the central axis of the entire business’s
¿Por qué un buen software de atención al cliente es vital en el sector automotriz? Hay decisiones en la vida que marcan un antes
Why is good customer service software vital in the Automotive sector? There are decisions in life that mark a before and after. Buying a
El chat en vivo en el contact center El chat en vivo o “live chat” es un canal de larga data dentro de los
Live chat in the contact center Live chat is a long-standing channel within contact centers. However, it is often not used to its fullest
Los contact centers son la línea de frente para muchas empresas, siendo el lugar donde los clientes interactúan directamente con la marca. Sin embargo,
Contact centers are the front line for many companies. They are the place where customers interact directly with the brand. However, not all of