How can we ensure that our customers are happy and satisfied with our services? What key contact center metrics should we consider? And what
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Effective communication management in the educational sector is essential to ensure a positive experience for both students and teaching staff. In this context, the
La gestión eficaz de la comunicación en el sector educativo es fundamental para garantizar una experiencia positiva tanto para el alumnado como el personal
Nos renovamos para ofrecer una agent experience superior Nuestro módulo Web Agent ha sido completamente rediseñado con un enfoque en la simplicidad y la
We renewed ourselves to offer a superior agent experience Our Web Agent module has been completely redesigned with a focus on simplicity and efficiency.
Cuando hablamos de After Call Work, nos referimos a todas aquellas tareas que se llevan a cabo en el contact center después de una
When we talk about After Call Work , we refer to all those tasks that are carried out in the contact center after a
En el fascinante universo de las empresas de seguros, la excelencia en el servicio al cliente se destaca como una necesidad ineludible. ¿Cómo puede
In the complex universe of insurance companies, excellence in customer service stands out as an unavoidable necessity. How can an insurer stand out and