Customer satisfaction is an absolute priority in today’s business world, that’s clear. We understand that customers’ demands are increasing. Customers know that companies can
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
El inbound es la estrategia de atención al cliente en la que la empresa recibe llamadas, emails u otras formas de contacto por parte
Inbound is the customer service strategy in which the contact center receives calls, emails or other ways of contact from customers seeking information, assistance
Transformando el horizonte de la inteligencia artificial en el contact center En el acelerado ecosistema de los negocios, la incorporación de la inteligencia artificial
Transforming the horizon of artificial intelligence in the contact center In the fast-paced business ecosystem, the incorporation of artificial intelligence (AI) in the contact
La razón de ser de cualquier call center es proporcionar una experiencia 100% satisfactoria al cliente -o potencial cliente- que acude a tu empresa.
The purpose of any call center is to provide a 100% satisfactory experience to the customer – or potential customer – who comes to
In the dynamic world of customer service, the ability to adapt to the latest trends is essential to deliver experiences that live up to
En el dinámico mundo de la atención al cliente, la capacidad de adaptarse a las últimas tendencias es esencial para ofrecer experiencias que estén