You’ve heard about the concept of Customer Journey, yet maybe you haven’t fully grasped its importance to the success of your business? Read on
Categoría: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
How can we ensure that our customers are happy and satisfied with our services? What key contact center metrics should we consider? And what
Effective communication management in the educational sector is essential to ensure a positive experience for both students and teaching staff. In this context, the
When we talk about After Call Work , we refer to all those tasks that are carried out in the contact center after a
In the complex universe of insurance companies, excellence in customer service stands out as an unavoidable necessity. How can an insurer stand out and
First Contact Resolution (FCR) is not just a performance indicator; It is the key to building strong relationships with customers from the first contact.
The Average Handling Time in the contact center measures a transaction from the beginning to its end. This includes talk time, hold time, and
Customer satisfaction is an absolute priority in today’s business world, that’s clear. We understand that customers’ demands are increasing. Customers know that companies can
Inbound is the customer service strategy in which the contact center receives calls, emails or other ways of contact from customers seeking information, assistance