We all know that agent satisfaction directly influences customer satisfaction. Without a good team that presents, advises and accompanies the sale of products, it
Categoría: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In recent years, every remote Contact Center has discovered the advantages that working remotely entails, both for the company and agents. This new solution
Today’s customers demand exceptional customer service and immediate support through multiple channels. However, being present on different social media channels such as Twitter, Facebook
Do you want to know how to face the new digital scenario of your contact center? In this post, we tell you steps to
Attracting new customers and increasing loyalty are two of the main objectives of a contact center. Providing good service is essential to increase the
Most people think of contact centers as large spaces filled with agents answering calls non-stop. However, reality differs a lot from this traditional vision,
The onboarding process of an agent in the contact center is key to optimal incorporation. You must have a plan prior to the employee’s
It is extremely necessary to remember how important the relationship with the client is in a company, especially if you are responsible for a
Why should you integrate social media into your business plan? it’s simple. Customers are increasingly moving their service interactions to social media. For this