Categoría: Customer Service

The success of a company depends largely on the quality of the customer service agents in your Call Center. After all, it is the

A call script in a call center, or a manual of functions of a call center agent, is an extremely useful tool for companies

Customer service: what is customer lifetime value? New times, new habits. In any company, regardless of the sector, getting new customers is essential. However,

Improve customer service in the contact center in 4 steps. The customer is the center of the universe. This premise must be the basis

Call center: the importance of the employee experience. We have already talked on many occasions about the changes that customer service is experiencing in

New customer service law. Recently, the Council of Ministers approved the preliminary draft Law on Customer Service Services. A norm that now faces its

Customer service: touch points in the digital customer journey. That the digital transformation has modified purchasing habits and the customer experience per se is

Team leadership in hybrid contact centers. We are at a time when, as in other areas of a company, the hybrid work model for

Omnichannel contact center: how to create an omnichannel strategy from scratch? In the 21st century, with digitization very present when we talk about customer