Categoría: Customer Service

Employee archetypes in the contact center: why is it important to identify employee archetypes? Identifying the different worker profiles is key to successfully building

WhatsApp Business: advantages of using it in a contact center. Instant messaging in customer service has become an essential tool for managing customer satisfaction

Contact center: the importance of emotional intelligence. Contact center agents are, as you know, one of the most important assets of a company for

Customer service in the contact center: how do self-service tools help? Digitization has brought with it an unprecedented transformation and changes in our daily

Customer journey in contact center: what are ETL processes and how do they help our agents? Nowadays, when we talk about customer service or

Customer journey in the contact center: the importance of predictive analytics. One of the most important challenges that any contact center company faces has

Customer service: customer experience trends in the contact center. The evolution when it comes to managing the customer relationship with companies through contact centers

Contact center: upselling and cross-selling. Imagine this situation: you find yourself browsing different online stores looking for products or services that you want to

Customer service: sales trends in 2022 for contact centers. Two years later, no one will be surprised if we affirm, once again, that the