If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
Summer arrives and unconsciously we all relax, both clients and agents of the Call Center. There are statistics that affirm that during the summer
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using