Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
Etiqueta: Tendencias y novedades de los Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without
We all know the importance of «big data» and how large amounts of data and its subsequent analysis help us obtain relevant information about
Due to the emergency situation and global alarm caused by COVID-19, many companies are looking for alternatives that allow their employees to continue their
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using