As we dive into Q2 of 2025, one thing is clear: contact centers that fail to embrace digital transformation risk becoming obsolete. Customer expectations
Category: Contact Center Trends
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In today’s business world, companies face constant changes with a special focus on customer expectations. The (still) recent pandemic has made clear the need
Today’s customers demand exceptional customer service and immediate support through multiple channels. However, being present on different social media channels such as Twitter, Facebook
Contact center: goals, challenges and priorities in the digital age. We have already talked on many occasions about concepts that we have now fully
As you know, the angry customer is an everyday situation in any contact center, whatever the sector and size of the company. Therefore, in