Category: Innovation

Contact center: how to take advantage of its benefits in summer? We are fully immersed in summer, that time of year when life flows

One more year, at ICR Evolution we are back on track with Evolution Talks II: all the latest news of the contact center sector

Contact center software. Metaverse and CX: welcome to the revolution. In an increasingly digital world, the line that separates the physical world from the

Employee Wellbeing Programs focus on improving the well-being of workers inside and outside the work environment, trying to optimize the employee experience in all

Cloud IVR in a call center software. As a center specialized in the management of incoming and outgoing calls of a company, a call

Omnichannel contact center: keys to empathize with the customer through digital channels. Little remains of those times when a customer went, as a first

Contact center software: how to generate leads? Capturing leads is one of the most common digital marketing actions. An action taken to swell a

User persona in the call center. Throughout the day, call center agents receive phone calls from dozens of different types of customers. Each of

5 contact center metrics for customer service. In any company it is essential to take care of customer satisfaction when offering any product or