An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Category: Technology
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
More exciting news! Meet our CRM connector, EVOLUTION Connect, which offers pre-built integrations for your Contact Center with leading CRMs: Salesforce, Zoho and Microsoft
As we have seen in recent years, there is no doubt that the future of business transformation and continuity is the cloud. If we
“Don’t find customers for your products, find products for your customers” (Seth Godin) This quote by Seth Godin, one of the greatest marketing gurus
Contact center: 3 trends in social media in 2022. It was the year 1997 when what is considered the first social media channel in
Contact center software: how to integrate it in an ecommerce? For a few years —and each time more and more— eCommerce has become an
Contact center software. Which one should I choose? Although customer service through incoming (and outgoing) calls in call centers continues to be a very
Telegram App for the contact center in 2022. Today we want to talk to you about a messaging app that is gaining a lot