For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
Etiqueta: Customer Care
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands
The company specialized in contact center software, ICR Evolution, wants to show with the guide «KPI Engagement. Revolution in Management» the possibilities that KPIs