El Customer Journey es una herramienta de análisis de la experiencia del consumidor. Te permitirá entender lo que tus clientes sienten, piensan y hacen en cada punto de contacto con tu empresa, descifrando aspectos positivos y negativos de su experiencia.

The Customer Journey is a tool for analyzing the consumer experience. It will allow you to understand what your customers feel, think and do at each point of contact with your company, detecting positive and negative aspects of their experience.