The purpose of any call center is to provide a 100% satisfactory experience to the customer – or potential customer – who comes to
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In the dynamic world of customer service, the ability to adapt to the latest trends is essential to deliver experiences that live up to
In the competitive world of real estate, effective communication is key to success. Real estate professionals face the need to manage multiple clients, properties
Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
What do you do when you are not 100% sure about buying a product or contracting a service? You search on Instagram. You send
Providing exceptional, personalized customer service can make a huge difference between a successful transaction and an unhappy customer. Today, in the digital age, social
Team management in the contact center is a fundamental task to guarantee the success of the team and efficiency in customer service. Contact centers
The emotional factor is an essential element for the success of any company. Thus, more and more everyday, we must be aware of the
Customer service is crucial for any business, and in the digital age, this includes social media as well. Instagram, one of the most popular