Want to integrate a CRM in your contact center? A CRM (Customer Relationship Management) is a system whose objective is to manage not only
Category: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated
The Digital Customer Experience (DCX) is a key element within the current context of digital transformation of companies. Therefore, if you do not want
In a context of change in the market, buyers have different expectations and demand omnichannel experiences, and sellers must keep up with the pace
Customer engagement is used to specifically describe the experience of each customer’s interaction with a brand. We could say that is a concept associated
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Summer arrives and unconsciously we all relax, both clients and agents of the Call Center. There are statistics that affirm that during the summer
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.