The purpose of any call center is to provide a 100% satisfactory experience to the customer – or potential customer – who comes to
Category: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink
Providing exceptional, personalized customer service can make a huge difference between a successful transaction and an unhappy customer. Today, in the digital age, social
Team management in the contact center is a fundamental task to guarantee the success of the team and efficiency in customer service. Contact centers
The emotional factor is an essential element for the success of any company. Thus, more and more everyday, we must be aware of the
Contact centers in the banking sector are a fundamental part of the financial industry. They are the visible face in the exchange between institutions
Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the
Do you want to increase your business opportunities? We offer you a working alliance so that you can enjoy all the benefits of having
The ability to offer exceptional customer service through multiple communication channels has moved from being a “nice to have” to a necessity, and that