In the context in which we live, almost 70% of customers have repeatedly used a brand’s social media channels to receive customer service. With
Category: Customer Service
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
Contact centers are a fundamental part of any company that seeks to establish effective communication with its customers. However, with increasing competition in the
Having a call center service can be expensive for some companies. This investment will be higher depending on the equipment, hardware (if it is
Email continues to be one of the most reliable, useful and accessible contact channels for exchanging information between customers and the company. Given the
Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el
Nowadays, any company knows the value of customer service management. Their actions and satisfaction is the opportunity for a business to succeed, grow and
Hybrid work in the contact center. We are practically knocking on “year 2” doors since the start of the pandemic. And it is now
We all know that agent satisfaction directly influences customer satisfaction. Without a good team that presents, advises and accompanies the sale of products, it