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The role of the contact center agent in the age of cognitive AI | White paper
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El rol del agente de contact center en la era de la IA cognitiva | White paper
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Quality IA | Evaluaciones de calidad en el contact center
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New LIVE CHAT | 100% customisable
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Nuevo LIVE CHAT | 100% customizable
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Agents Bulk Import tool | 3 simple steps
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Importación masiva de agentes | En 3 simples pasos
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10 customer relations strategies in the contact center | White paper
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10 estrategias de relación con el cliente en el contact center | White paper
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WEB AGENT renewed | Interface, Advanced telephony and Quick actions
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Renovamos WEB AGENT | Interfaz, Telefonía avanzada y Quick actions
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Bulk skills assignment | Efficiency & agility
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Asignación masiva de skills | Eficiencia y agilidad
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Instagram for Customer Service | New channel on EVOLUTION
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Instagram para Atención al cliente | Nuevo canal en EVOLUTION
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Abraza el inbound de verdad: lo que funciona y lo que no en un contact center | Webinar
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Maximiza tus ventas: inmersión al full funnel con Salesland | Webinar
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Analytics | Application for data visualization
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Analytics | Aplicativo para visualización de métricas
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EVOLUTION Connect | Pre-built integrations with CRMs
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EVOLUTION Connect | Integraciones nativas con CRMs
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Challenges and opportunities of instant messaging in the Contact Center | White paper
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Desafíos y oportunidades de la mensajería instantánea en el Contact Center | White paper
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EVOLUTION Talks
Cloud Contact Center, Jorge Martín | Weber Solutions
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EVOLUTION Talks
Cloud Contact Center, Jorge Martín | Weber Solutions
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EVOLUTION Talks
Mail Dispatching, Álvaro Valeros | TrueIT Systems
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EVOLUTION Talks
Mail Dispatching, Álvaro Valeros | trueIT Systems
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EVOLUTION Talks
Full Funnel, David Güeto | Salesland
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EVOLUTION Talks
Full Funnel, David Güeto | Salesland
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EVOLUTION Talks
User Experience, Julio Alicarte | FIATC Seguros
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EVOLUTION Talks
Experiencia de Usuario, Julio Alicarte | FIATC Seguros
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EVOLUTION Talks
Leadership and talent, Arancha Ruiz
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EVOLUTION Talks
Liderazgo y talento, Arancha Ruiz
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EVOLUTION Talks
Cybersecurity, Jordi Ubach
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EVOLUTION Talks
Ciberseguridad, Jordi Ubach
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EVOLUTION Talks
Digital Selling, Álex López
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EVOLUTION Talks
Digital Selling, Álex López
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EVOLUTION Talks
The digital transformation, Fernando de la Rosa
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EVOLUTION Talks
La Transformación Digital, Fernando de la Rosa
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Digital Tools | eBook
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Herramientas digitales en el contact center | eBook
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Employee Experience | eBook
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Employee Experience en el contact center | eBook
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Customer Journey | eBook
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Customer Journey en el contact center | eBook
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KPI Engagement | eBook
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KPI Engagement en el contact center | eBook
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