Contact center: the importance of emotional intelligence. Contact center agents are, as you know, one of the most important assets of a company for
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Contact center software. Metaverse and CX: welcome to the revolution. In an increasingly digital world, the line that separates the physical world from the
Employee Wellbeing Programs focus on improving the well-being of workers inside and outside the work environment, trying to optimize the employee experience in all
Hoy os queremos hablar de uno de nuestros casos de éxito más recientes: Desde ICR Evolution, de la mano de nuestro partner Weber Solutions,
Contact center: goals, challenges and priorities in the digital age. We have already talked on many occasions about concepts that we have now fully
And it finally happened: we met in person! Today we want to talk to you about a day that has already become part of
Contact center software: how to integrate it in an ecommerce? For a few years —and each time more and more— eCommerce has become an
Customer service in the contact center: how do self-service tools help? Digitization has brought with it an unprecedented transformation and changes in our daily
Customer journey in contact center: what are ETL processes and how do they help our agents? Nowadays, when we talk about customer service or