Customer service: what is customer lifetime value? New times, new habits. In any company, regardless of the sector, getting new customers is essential. However,
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
“Don’t find customers for your products, find products for your customers” (Seth Godin) This quote by Seth Godin, one of the greatest marketing gurus
Improve customer service in the contact center in 4 steps. The customer is the center of the universe. This premise must be the basis
Contact center: how to take advantage of its benefits in summer? We are fully immersed in summer, that time of year when life flows
Call center: the importance of the employee experience. We have already talked on many occasions about the changes that customer service is experiencing in
New customer service law. Recently, the Council of Ministers approved the preliminary draft Law on Customer Service Services. A norm that now faces its
At ICR Evolution we continue to grow. Or better said —and making a little play on words—: we are “evolving”. Today we want to
Contact center: 3 trends in social media in 2022. It was the year 1997 when what is considered the first social media channel in
Customer service: touch points in the digital customer journey. That the digital transformation has modified purchasing habits and the customer experience per se is