Customer service: touch points in the digital customer journey. That the digital transformation has modified purchasing habits and the customer experience per se is
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Team leadership in hybrid contact centers. We are at a time when, as in other areas of a company, the hybrid work model for
Omnichannel contact center: how to create an omnichannel strategy from scratch? In the 21st century, with digitization very present when we talk about customer
Employee archetypes in the contact center: why is it important to identify employee archetypes? Identifying the different worker profiles is key to successfully building
One more year, at ICR Evolution we are back on track with Evolution Talks II: all the latest news of the contact center sector
WhatsApp Business: advantages of using it in a contact center. Instant messaging in customer service has become an essential tool for managing customer satisfaction
Contact center: the importance of emotional intelligence. Contact center agents are, as you know, one of the most important assets of a company for
Contact center software. Metaverse and CX: welcome to the revolution. In an increasingly digital world, the line that separates the physical world from the
Employee Wellbeing Programs focus on improving the well-being of workers inside and outside the work environment, trying to optimize the employee experience in all