IVR call blasting for call center. Today we want to talk about one of the most effective solutions when it comes to managing customer
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
History and evolution of the call center. That call centers have transformed the way of doing business and communication between a company and its
Why integrate Whatsapp or Telegram in a contact center? By now we are all clear about the importance of social media, email and instant
RPA automation solutions in a contact center. We have already spoken on different occasions about digital transformation and all that it entails: new routines
Customer self-service in the call center. Much has changed in recent times. A few years ago it seemed impossible that self-service in customer service
Pain points in your contact center. We have already told you on a previous occasion the importance of the role of professionals in charge
Contact center in the phygital era. Teleworking, increased transactions and online communications, or reduced interactions at the point of sale (understood as the physical
How does our contact center improve thanks to 5G connectivity? Digital transformation marks the day-to-day of companies. This, together with the new routines “imposed”
What technologies have boosted the contact center? We are not saying anything new when we say that contact centers and call centers are part