Why use a dialer in your call center? Day to day in a call center is hectic and customer service varies depending on its
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Is it possible to recover lost customers with your contact center? On numerous occasions we have talked about the main goals of a contact
How to manage your multigenerational contact center? The world changes at a very fast pace. The entry of new technologies as a communication engine
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
How can an outbound call center help your company? An outbound call center refers to all those customer service actions that aim to offer
How have call center companies grown? The sector is trendy. This was confirmed by the latest study by sectors of the DBK Sectorial Observatory,
Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young
Want to integrate a CRM in your contact center? A CRM (Customer Relationship Management) is a system whose objective is to manage not only
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so