Here at ICR Evolution, we know that employee experience (EX) is just as important, if not more, as customer experience (CX). Retaining your employees
Blog & News
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
This summer 2019, we released the connector to Facebook Messenger in our ICR Evolution software. Now you can centralize all communications with your customers
Voice of the customer is no longer a new concept. In fact, you’ve probably been measuring your customer satisfaction for a few years using
Do you know what your customers are saying about you? Meet “social listening”… You probably think you have a pretty good idea of their
Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we
As you know, the angry customer is an everyday situation in any contact center, whatever the sector and size of the company. Therefore, in
As you know, the use of Artificial Intelligence (AI) technologies in the contact center is increasingly widespread. However, its practical implementation is not free
Social media have come to radically change the way customers, especially the youngest, relate to brands and companies. Whether we like it or not,
The workforce of a company is its greatest asset, since it are the employees who work day by day to achieve the objectives of