Design Thinking or Human-centred design is a process for creative problem solving. As the title might hint, this Design Thinking approach applies elements and
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The
Customer engagement is used to specifically describe the experience of each customer’s interaction with a brand. We could say that is a concept associated
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Summer arrives and unconsciously we all relax, both clients and agents of the Call Center. There are statistics that affirm that during the summer
We all know the importance of “big data” and how large amounts of data and its subsequent analysis help us obtain relevant information about
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.
Working from home is not easy. As in many jobs, with the current situation of COVID19, Contact Centers have also had to transfer their
Motivation is important in every team. In a Contact Center as well. This will help us grow the team. We must be aware that