Communication between companies and customers is crucial to the success of any business, and the way in which it is managed will directly affect
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
If you are one of those who is already familiar with the concept of omnichannel software, you probably already know that it is the
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
If you are looking to improve the sales of your contact center, integrating software with tools for creating scripts is the solution you need.
Whether you are in charge of a contact center, or if you are thinking of starting your own, and you want to carry out
What is an IVR system and what is it for? An interactive voice response (IVR) system is a tool used in contact centers to
Having specialized telemarketing software is essential for any company that seeks to improve its customer strategy and manage different campaigns efficiently. If you are
Contact centers are a fundamental part of any company that seeks to establish effective communication with its customers. However, with increasing competition in the
The success of an outsourcing or BPO (Business Process Outsourcing) company depends on its ability to provide exceptional customer service on behalf of its