In a contact center, the dialer is a key tool that plays a fundamental role in outbound call strategies. It is responsible for optimizing
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
In today’s business world, companies face constant changes with a special focus on customer expectations. The (still) recent pandemic has made clear the need
Few activities like a contact center have as much data and indicators at their disposal. However, the big question remains whether we properly extract,
According to a report by the consulting firm Leexman, the noise level in work environments is considered one of the main indicators of unproductivity,
In the context in which we live, almost 70% of customers have repeatedly used a brand’s social media channels to receive customer service. With
Communication between companies and customers is crucial to the success of any business, and the way in which it is managed will directly affect
If you are one of those who is already familiar with the concept of omnichannel software, you probably already know that it is the
In an increasingly complex business world, keeping a business on its feet can be difficult, so it’s no surprise that many companies are turning
If you are looking to improve the sales of your contact center, integrating software with tools for creating scripts is the solution you need.