ICR Evolution’s ISO 27001 renewal for 2026 is official: the company has passed its annual external audit and renewed the ISO 27001 certification. ISO
Tag: Contact Center
The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
Outbound Continuity: How to Protect Your Contact Capacity In today’s landscape, operations face critical challenges: stricter regulatory frameworks, numbering blocks, and a progressive decline
Next-Gen CX Starts Here: Innovation with Real AI ICR Evolution introduces the latest updates to its Contact Center software, a decisive step within the
Behind every customer interaction lies an essential technological layer that guarantees connectivity, performance, and operational continuity. With <strong>Evo Comms ICR Evolution</strong>—the communication and carrier
It is not new news that digital sales channels have diversified and increased considerably after a 2020 marked by the limitations to traditional physical
Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so
Customer service has taken a radical turn since we have WhatsApp Business among us. This, added to the extreme digitization of all communications that
Lockdown has accelerated the digitization of the world for six years This is stated by Nacho de Pinedo, co-founder and CEO of ISDI. There
Like any department, the Contact Center must also create and assess a well-studied strategy so that customer service, sales and marketing campaigns are effective.