Customer Experience archivos - Page 2 of 2

September 29, 2021

Call center or Contact center, much more than just a tool for your company

It is 100% proven that the existence of a good product or service is the beginning of the relationship between client and company, but

August 24, 2021

5 tips to cooperate with marketing and sales to maximize the success of your contact center

We know that customers are willing to spend more on brands that provide superior customer service. This not only means that they are treated

April 11, 2021

How to use Webchat in your Contact Center to achieve success

Webchat in Contact Centers is a growing trend. Webchats improve the success rate of web-based self-service, helping customers solve problems or complete purchases without

December 10, 2020

Internationalization of customer service: tips to successfully achieve it

For many businesses, today with globalization and the cannibalization of markets, internationalization of customer service is not an option, it is a necessity. The

August 7, 2020

Cómo mantener la calidad de tu Call Center en verano

Summer arrives and unconsciously we all relax, both clients and agents of the Call Center. There are statistics that affirm that during the summer

July 23, 2020

Data monitoring and analysis to improve CX

We all know the importance of “big data” and how large amounts of data and its subsequent analysis help us obtain relevant information about

April 28, 2020

Trends in contact channels during COVID19

The lockdown caused by COVID19 is testing companies’ responsiveness. Communication has evolved, marking a before and after in the way of user contact. Thousands

June 11, 2019

Telegram for business: the transformation for customer service

Without a doubt, Telegram for business is making its way as a very powerful communication tool with the client. Therefore, in this article we

January 18, 2018

Indicators to measure customer satisfaction: the definitive guide

The company specialized in contact center software, ICR Evolution, wants to show with the guide “KPI Engagement. Revolution in Management” the possibilities that KPIs

Tag: Customer Experience

Call center or Contact center, much more than just a tool for your company

5 tips to cooperate with marketing and sales to maximize the success of your contact center

How to use Webchat in your Contact Center to achieve success

Internationalization of customer service: tips to successfully achieve it

Cómo mantener la calidad de tu Call Center en verano

Data monitoring and analysis to improve CX

Trends in contact channels during COVID19

Telegram for business: the transformation for customer service

Indicators to measure customer satisfaction: the definitive guide

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ICR Evolution

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Tag: Customer Experience

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