Customer Experience archivos

March 25, 2026

Evo Comms ICR Evolution: Powering Your Contact Center

Behind every customer interaction lies an essential technological layer that guarantees connectivity, performance, and operational continuity. With <strong>Evo Comms ICR Evolution</strong>—the communication and carrier

September 3, 2024

How to reduce waiting time in a Call Center

If there is something that irritates anyone, it is having to wait for a long time on the phone before being attended by an

November 21, 2023

How to prepare your customer service team for Black Friday, Cyber Monday and Christmas

Black Friday, Cyber Monday and Christmas are just around the corner. That is why visits to web pages skyrocket and multiply in a blink

September 19, 2023

How to get customers for call center and contact center

Attracting new customers and increasing loyalty are two of the main goals of a contact center. Providing good service is essential to increase the

July 26, 2023

What is AHT and how to minimize it

A good indicator to know if our team is efficient is the AHT or Average Handling Time. It is ideal for any call planning

January 26, 2023

Artificial intelligence: opportunity or risk for a Contact Center?

Muchos contact center, sobre todo de grandes empresas y firmas, han automatizado los procesos de atención de llamadas e incidencias de clientes mediante el

December 15, 2021

How cybersecurity (or the lack of it) can directly affect your contact center

Cybersecurity, computer attacks, malware … these are words that still seem like something out of a futuristic Steven Spielberg movie. But we can affirm

November 24, 2021

How to set up a Centennials-proof contact center

Neither you nor I are centennials, that’s clear. So, without question, we need help to understand what happens inside the mind of these young

November 18, 2021

Keeping high-quality service standards when working remotely

Companies have a considerable number of departments that are in touch with customers; however, in these times in which physical customer service is so

Tag: Customer Experience

Evo Comms ICR Evolution: Powering Your Contact Center

How to reduce waiting time in a Call Center

How to prepare your customer service team for Black Friday, Cyber Monday and Christmas

How to get customers for call center and contact center

What is AHT and how to minimize it

Artificial intelligence: opportunity or risk for a Contact Center?

How cybersecurity (or the lack of it) can directly affect your contact center

How to set up a Centennials-proof contact center

Keeping high-quality service standards when working remotely

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Tag: Customer Experience

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