Our omnichannel Contact Center software was chosen by Housell to reinforce its omnichannel strategy, mainly due to its versatility and flexibility. With trueIT Systems
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The latest ICR Evolution news and thoughts about the contact center world now at your fingertips.
WhatsApp Business for contact center in 2022. In recent years, instant messaging to offer customer service has become an essential tool for managing customer
How ransomware affects a contact center In any sector, suffering an attack of this type is a real disaster for the organization, but if
Globalization and digitization have caused an important paradigm shift for the integration of new business models, such as BPO (Business Process Outsourcing), a solution
An omnichannel contact center offers more than just communication with the customer. It is a great tool to generate a memorable experience and reinforce
Today’s customers demand exceptional customer service and immediate support through multiple channels. However, being present on different social media channels such as Twitter, Facebook
Do you want to know how to face the new digital scenario of your contact center? In this post, we tell you steps to
Does your company need a call center or a contact center? Although the two terms are often used indistinctly, there are key differences between
Attracting new customers and increasing loyalty are two of the main objectives of a contact center. Providing good service is essential to increase the